I am so incredibly mad.
I just can’t believe the sheer rudeness and unprofessionalism of certain insurance agents.
I don’t recall a single good experience I’ve had with insurance companies, but I think this one tops the cake. Not that this is directly involving me, but I wish it was because I have some choice things to say to this person.
This is meant to be a representative of a massive national company dealing in motor vehicles and insurance, one with the same initials as another organisation known as Alcoholics Anonymous.
This particular individual has been ringing someone I know while they are at work (and they are not in a job where they can simply take calls at leisure), telling them to “stop being cheap and top up your phone” to ring somebody else (maybe this agent is so well paid that $20 is a drop in the bucket to him, and he’s never experienced being broke at the end of the week), SWEARING at the person and then hanging up.
That’s beyond rude, beyond unprofessional and is, frankly, harassment. What I find most inexcusable is the cursing – understandable perhaps had the other person provoked him by swearing at him FIRST – but that wasn’t the case.
It absolutely disgusts me – this “agent” has ruined my good perceptions of his company. As their representative he should be acting ethically and professionally at all times. Whether you’re a politician, police officer, debt collector, shop assistant, bus driver or teacher, you simply can’t speak to people any bloody way you like. You sure as hell can’t start swearing at them
What gets me the most is that there was absolutely no reason for these calls. The matter should have been conducted through writing and there was no need for telephone contact whatsoever. I sure as hell hope I get to speak to this character and set him straight about his job and take the matter to his manager.
Just as an aside, why does virtually everyone in the insurance industry seem to lack a rudimentary grasp of English? Almost all of the ones I’ve dealt with seem incapable of understanding what I’m saying let alone answering my queries (although that’s also to do with poor training, I suppose, and the fact that insurance companies really aren’t there for you – they’re out for themselves(.
In other news, I feel terrible for Austin Hemmings and his family. It’s awful to think that he was doing the right thing, trying to help someone in trouble, and ended up dead. If I was trying to intervene in a fight I’d probably expect to get punched in the head or something – I wouldn’t expect to get stabbed for my trouble.
That’s a whole new level, and I think in this country we still don’t quite have that mentality. But it’s only a matter of time.
It’s amazing though how much difference it makes to be able to put a face to tragedies like this. When it was just an unnamed man, sure it was horrific, and depressing, but once his name and a photo of him smiling and alive was released, that added a whole new dimension. It made him a real person, who now no longer exists. A person who got killed for no reason at all.
I think it’s the sheer randomness of acts like this that scares us. That and how close to home it was – just metres from my office. Most people still believe in the inherent goodness of human nature; but incidents like these make it hard to do so.
I just can’t understand how people can do things like this. Much like I can’t understand how people can hurt their own children. Once you’ve held a newborn in your arms , I think your entire outlook on life shifts a little. And that’s something I never thought I’d say, being one of the least maternal people I know.
Tags: crime, customer service, insurance
WHY must there be hunger in the world? Why must there be people who don’t have enough to eat and kids who die every day from starvation?
I may not have a lot but at least I (almost) always have food in the cupboards. It saddens me that we have all manner of greasy crap freely available to us on one hand and on the other, fattened birds and battery farmed hens and baby calves sacrificed so people can have their delicacies.
With so much wealth concentrated in the first world it seems so wrong to me that millions don’t even have the basics. A little redistribution?
They’ve only recently managed to eradicate some disease in Africa stemming from dirty drinking water (?) where worms grow in your stomach and then burst out through any part of your body (wherever they may happen to be, eyes, chest, legs, worse…), a painful, painful thing that a little sanitation wiped out.
In the midst of my interminable reading for my lit review I came across this quote from “a little boy in Gabon”. Something along the lines of, I don’t have breakfast in the morning; I go to school, and I don’t have lunch. When I get home I have a little supper, maybe potatoes, and sometimes I see other children eating and school, and I watch them eat, and think I’m going to die of hunger. Oh, how I wanted to cry after reading that.
Oftentimes the weekend comes around and I moan about the fact that we have no food, and annoy everyone around me by complaining that I’ll pass out if I don’t get something to eat. But no matter how bare our pantry gets, in reality it’s never really, truly empty. So here’s my resolution – no more ‘there’s nothing for me to eat’ Saturday morning bitching. There’s always something of some sort around. And if I don’t like it, at least it’s still edible.
Tags: food, social issues
I was sitting in front of a Fijian and a Samoan guy on the bus the other day. They were talking about how great it was going back to visit because life over there is so different; it’s more laidback, there’s a sense of community, money is not as important and you don’t NEED it to get by as you do here.
It sounds idyllic. But you know what, I don’t think I’d last long there. City life is stressful, and expensive, and sometimes it’s harsh and dangerous and downright disheartening, but I wouldn’t trade it in. The Pacific is top of my holiday list but it’s not really a lifestyle option.
I think I value ambition and money and the buzz of the city (not that I’d want to live in the midst of it) and the insane variety of foods we now have here (y’all know how much I love to eat). I want to work hard and travel and obtain the trappings of middle class life eventually.
Or have I just been brainwashed by the capitalist economy?
Tags: life, money
Moving on from my occasional exam-induced ramblings on a certain networking site, I’m actually going to keep a dedicated blog. Hopefully I’ll manage to keep it from degenerating into lame everyday one-line updates (that’s what facebook status is for after all) – because really I want to make this something I wouldn’t be ashamed to have anyone read.
SO I’ve been immersed in Fashion Week photos since Tuesday, and as little as I know/care about high fashion, I totally loved the Cybele show. Loved the colours, loved the prints. Also up there was Juliette Hogan; wouldn’t wear most of it but hell it looked good on the models. But the standout for me was the Trelise Cooper kids’ show…how adorable…they were the cutest little things, though i can’t imagine they enjoyed the makeup and the hair teasing. And I now know why they send them down the runway in pairs.
On a rather more boring note, I’ve finally decided to start a price book! I can’t do anything about rocketing food prices but after rent, food and groceries are my biggest expenses so I’m gonna do whatever I can to keep those under control. In theory over time I’ll get to know sale cycles and know what a good price for something is, and what stuff to get from where (we alternate between Pak and Slave and Countdown).