I love to rant about poor customer service. See here, here, here and here.
I have, no joke, been waiting SIX MONTHS to be able to tell you that I am back in business with my guitar. Now, six months and $13 later, my goal for July is to relearn at least two songs. What took so long?
Well, Musicworks on Hobson St momentously failed me. After being dicked around since Christmas, I realised they were probably not ever going to get this part in, and if they were, they were sure as hell not going to bother to let me know when it arrived.
Mainline Musicworks in Greenlane (less than 10min drive from home) told me they’d get the part in from their head warehouse and have it done in a couple of days. Now, why on earth would the stores not all be served by the same HQ? Again, they failed on the communication front; I had to call THEM two weeks later to follow up. Oh yeah, that’s all ready for you. Come in whenever, I was told.
But they got the job done – in weeks, rather than months – and even replaced the missing string for me. I may have bought my setup at Musicworks in town six years ago, but the slightly creepy guys in Greenlane are getting my business from now on.
Other things on my list this month: Catch up with recently returned friend; visit the pool hall in Newmarket, try made-to-order burgers at Burger Wisconsin, clean curtains and microwave. It’s an exciting life I lead.
Meanwhile…
Save 20 per cent of my income. Still on track with this. Woohoo!
Try one new (to me) dinner recipe each week. BF has been doing virtually all the cooking, but I did try a new recipe last week (an epic fail) and have plans to try another two new ones this week.
Run once a week. Half a win. Winter is kicking my ass. Plus I was sick one week. And just what the hell does one wear to go running in the winter? I don’t own any long pants, aside from jeans and work pants. I need to get me some trackies or something.
Make an upwards career move. Done as of May – I should probably note that down on my goals page.
Donate to charity. I kept putting this off, and by the time I finally got around to it, it was already July. So I’m gonna have to fail myself on this one.
Your savings are very impressive! You’ve inspired me to take a closer look at mine.
And I am right there with you on complaining about customer service – or lack thereof!
It’s really shitty customer service. It may have been a $16 part but are you going to go back there to buy your next guitar? Probably not. IT’s the little things like that that make all the difference.
[…] set myself a few small challenges to stretch myself – take more photos, get familiar with my guitar again, bake, use more of my […]