So I hear that most retailers in the US have a no-questions-asked returns policy.
Having grown up in New Zealand, the concept strikes me as totally bizarre. Here, the responsibility is on you to make sure you put a bit of thought into your purchases. Changed your mind about a pair of pants? Unless it still has the tags on and hasn’t been worn, you’re out of luck. Even then, odds are you can only exchange it for a store credit, not cash.
I wonder if that is part of the reason for rampant consumerism? How easy is it to buy something knowing you can easily return it later for no reason?
Personally, I hardly ever impulse shop, so when I buy something it’s because I really want it. There’s nothing inherently wrong with spur-of-the-moment purchases, but I don’t see why stores should have to take back products back “just because you changed your mind”. It’s a waste of energy and time for their staff; returns can be a tedious process, to say nothing of their wasted time on the original transaction.
The Warehouse is the one retailer I know of with a very generous returns policy. 12 months on pretty much anything, and I don’t THINK you need a reason. They need one though; when you sell cheap stuff that doesn’t last, customers will expect a refund or replacement.
Sure, I wouldn’t complain if local shops suddenly adopted a looser returns policy overnight; I’m just amazed that one exists. It doesn’t seem to make good business sense.