Much as I hate paying fees to rental property managers (here, rental agents do not do anything to help you as a renter, like assist you in finding somewhere to rent – they only serve the landlord) for the privilege of being allowed to rent a place, there is something to be said for dealing with professionals over the long term. Problems get fixed quickly and with minimal fuss.
For example, it would totally have been worth it to me to pay a damn fee to avoid these nightmares we’ve experienced:
Incompetent landlord #1: The Apartment
You might recall that we once spent a year in an apartment and hated it. Suburban apartments are usually kinda ghetto. Soundproofing sucked and it was impossible to have people over, ever, or you’d get in trouble for being too noisy. We were forced to use a certain utility company (one I’d never heard of) who charged stupid prices for electricity. There may have been a small roach problem. And like basically all new intensive construction, it had weathertightness issues – earlier this year the entire building basically disappeared under what looked like Gladwrap while they reclad it.
We also had a pretty crappy landlord. It was fine up until we left – then they withheld money from our bond. Why? We had been paying rent in arrears, they said, and thus owed the last week’s rent. Uh, HELL to the NO. Nobody – and I mean NOBODY – ever pays rent in arrears. Rent is always paid in advance – at the start of the week, for the week ahead. Landlords and agents simply wouldn’t have it any other way. I was so stunned I couldn’t reply. I don’t know what they were playing at. Never attribute to malice that which is adequately explained by stupidity, the saying goes. Maybe this was their first time as landlords. Either way, once they ‘consulted’ their records they realised their mistake.
The other reason they withheld money came down to a handful of ridiculous complaints. Dust on the outdoor balcony. Lint in the dryer. Rangehood hadn’t been cleaned underneath and issue with the garage door although we had it fixed by experts who also did garage repair in Houston (okay, that one was fair – I’d never lived anywhere with a rangehood before and it simply didn’t even occur to me).
I was pretty pissed off and decided to take the matter to mediation – which was a complete waste of time. Within a couple of minutes it was suggested we split the difference 50/50 (literally, $50 and $50) and that was that. I’d taken the time to bus all the way out west and it was over in less than five minutes.
I would do things differently today, but 20-year-old me was young, naive and confrontation averse – I thought it would be worth taking the time to go to mediation with a third party.
Incompetent landlord #2: The House of Horrors
The house we moved into straight after that apartment was a nightmare. We lived with a couple of T’s friends, one of whom turned out to be the flatmate from hell and will never repay me the money he owes me. It was cold and damp and our bedroom, a converted garage, was the coldest and dampest room of all. For the first time, I had to deal with mould inside my wardrobe and on my clothes. Our front window had no security whatsoever; we had to secure it by jamming a piece of wood into the track so that it couldn’t slide open unless you removed it. It was also in a super ghetto area, but nobody would rent a decent place to us (students and entry level workers). After looking for months, this was as good as it got.
While we initially dealt with an agency – not one of the big name companies, though, and weirdly it didn’t charge a letting fee – once the landlord lost his job he got rid of the property manager and took over the job himself. And it went downhill from there
He wanted to increase the rent approximately 25%, which I talked him down from. (My first ever negotiation!) And being out of work, he dragged his heels on fixing all the things that started going wrong with the house.
The floor of the shower cubicle cracked, which he tried to blame on us. It turned out the shower hadn’t been properly installed. Duh.
The power bills started going up…. and up… and up. We couldn’t figure out why. And then we lost hot water completely. Turned out these things were related. It wasn’t a quick fix, either. We had to deal with only cold water for a couple of weeks. I was too chicken to ask him to help out with the increased power bills, since they were due to the hot water cylinder and not anything we’d done – though I doubt he would’ve agreed, since he could barely afford to fix the water.
The wallpaper on the other side of the wall from the shower in the bathroom started flaking and peeling off in ever-larger chunks. Again, due to dampness stemming from issues with the bathroom installation. By the time we moved out, that wall in the living room was basically bare.
Given all these issues, we might have had cause to break our lease. But at the time, I was under huge pressure during my last year of uni, dealing with T’s unemployment, and working all hours. I simply didn’t have the mental capacity to take on that drama. Instead, I took showers at work and ignored what was happening around me at home.