It’s been a hell of a week.
Sunday: Plumber was meant to come, according to LL. Never showed. Man, am I sick of being fucked around.
Monday: Up at 6, went with BF to sit his full licence. His friend N turns up to pick us up (he was sitting his too, straight before BF, and lending BF the car for his)…only to inform us his registration had run out two days ago and he’d only just realised. But at 6.30am, there ain’t nowhere to buy a new rego. NOWHERE.
Instructor tells friend he can fit him in at 3.30. BF rings around to see who he can borrow a car off. My friend M obliges, but turning up with one headlight out. It’s the instructor’s last day, and he says he’ll let it slide. Off they go. But they’re back in five minutes, because there’s a bit of fog and they need both headlights. In the meantime N has hurried off to VTNZ to renew his reg, and has returned. Instructor sets off with him to take his test. BF, me and M gun it to Repco to buy a new headlight. By the time N returns, it’s time for the instructor’s next test and BF has to wait half an hour.
Halfway through BF’s test, he pulls back into the carpark. He comes over to me and M, stony faced, and informs us that the instructor pulled him over halfway through because of a scratching sound on the left side of the car, got out, KICKED both sides of the bumper, and caused it to fall off. (M’s car is a junker. But it is warranted, roadworthy, and has never had the bumper come off, that is, until this instructor saw fit to assault it). He then declared the car unfit to finish the test in.
We ask the AA for a complaint form, which we fill out and return to the counter staff. Counter staff flat out REFUSE to fax it off to Christchurch HQ, despite not being busy and having a fax machine right behind them. No, we have to waste more of our morning, after that appalling experience, and invest more of our time and money into following this up. BF is fairly controlled, all things considered, and simply spits out “You make it impossible to complain” and we stalk out. You would think they would appreciate feedback and the opportunity to improve, but clearly their policy is to make it difficult to complain and hope that puts people off.
BF calls up the LTNZ call centre, has a girl take down all the details, and she says he’ll get a response within three days. She says he may get a full refund. Which would be nice, even if it doesn’t make up for the time wasted. It’ll be weeks before he can get a resit. That’s how backlogged the AA are. Pity we can’t even boycott them, because nobody else does driver testing.
Tuesday: Lugged BF’s crutches to town and around uni (well, to one lecture). Fax off complaint form to LTNZ for verification purposes (costs me a dollar and ten minutes waiting time). Bussed up to Grafton, walked across the bridge and to Auckland Hospital to return them. Lady at reception told me to leave them “by the doors where the lino starts”. Well, where the said lino started was by the lifts, and a corridor which clearly stated “staff only”. I wandered further down the wing and took a look all around to make sure I hadn’t missed anything. I also stuck my head into the “admin reception” to check there, and the receptionist told me there would be an “equipment pool” at the main reception. Trudged back there.
Out of all the three staff, I HAD to be served by the same first lady. She snapped at me and insisted there were double doors there and I had gone “way too far”. I went back to the “start of the lino”, saw no doors, and promptly started crying. Stress, tiredness, and tiredness of everything in my life having to be so goddamn complicated. Even returning one pair of crutches.
Thankfully, a security guard and a female volunteer took pity on me. The guard told me to leave the crutches by the lifts, and the woman had a little chat to me as I blew my nose, tried to dry my eyes and straighten my skirt. Then back to the reception with my receipt for my $35 refund. GOT THE SAME GODDAMN LADY again. She directed me round to the cashier around the corner….who refused to help me and insisted I had to go back to ED and fill out some sort of form there. Seriously. No wonder people go on shooting sprees for less. (Jokes. Sort of)
Trudged down to ED, on the verge of more angry tears. Amazingly, the staff there were really nice. I filled out a form, and after a brief explanation of the situation to the puzzled girl I offered to go and try retrieve the crutches from where they were. Luckily, they were where I’d left them, and I signed that form and was told to expect a check in the mail. Well, all right then.
After a full day, went to a pub quiz at the Horse and Trap (great atmosphere, pity the place is always packed, but we’ve been lucky enough to get a table every time as someone leaves right before the quiz starts). Started feeling weird aches in my neck, but tried to ignore them all night.
Wednesday: Woke up feeling like the behind of a donkey. Except I had six straight hours of class starting at 8, and a test I had to sit and pass. (I aced it, BTW, 100%). I struggled through the day, feeling strange aches and pains in my neck, shoulders and back, alternate chills and flushes, whole-body numbness and that awful burning mouth feeling you get when you’re coming down with the flu. I made sure to hand in the two assignments I had due the next day, texted to say I had the death flu and wouldn’t be coming in to work, and left at 1pm to go home and pass out.
Thursday: Awoke around 9, with the aches and pains gone, but a huge lump in my throat. Went back to sleep. Up at noon, sore throat staved off and feeling well enough to email my tutors to explain my absence. BF got the car towed to the workshop which did his clutch in December, where they said they’d have a look tomorrow and if it was in fact the clutch, then it would be under warranty still and all we’d have to pay is labour.
Friday: No word back from the mechanics. Struggle through morning class, six hours of work, and home to dinner and bed.