I haven’t been very impressed with the sales assistants I’ve come across this week. We tripped it over to the Warehouse and picked up two shirts and two singlets for the boy (30%, came to just under $5 each!) Got to the car, realised we’d been charged for five things instead of four, and had to get in line at the infamous customer service desk queues. They refunded the money to my credit card – something which I think is really cool but am always a bit wary about – how can you REALLY know they returned the money, until you can go away and check your statement? Even more so with a credit card, as transactions don’t show up for a few days.
Yesterday we spent about two painful, arduous hours at Dick Smith. We unfortunately had the pushiest, most annoying sales lady. A super fob Asian type, whose favourite phrase seemed to be “Yes, this is the same, but different” when asked about various computer models. Even when one was far superior, with double the RAM, hard drive and a way better intel chip. Pissed me off no end. That, and the fact she asked “So which one do you want?” about five times. Lady, I get that we were the hardest sale you ever made. You were annoyed. You wanted us the hell out of there but wanted your commission. You were trying to close the deal. IT DID NOT WORK. WE WEREN’T READY. And phrasing it that bluntly did not endear us anymore towards you!
DSE needs to train their staff up a bit more. For example: one of the laptops clearly stated: 2 year warranty. One of the salesmen who nudged in was insistent it only had a one year warranty, despite the contrary evidence. He also refused to believe that the Toshiba came with a $1 camera, phone or tech pack deal, despite it very clearly being advertised in their current mailer (but for some reason not on the stand).
Same with the fobby woman. I went to ask her what was included in the camera pack, to which she responded “that deal is finished – no more!” That’s when I nearly lost it, after her constant nagging “which computer do you want?” I pointed out the mailer was current until 16/2, there was no “limited time only” or “until stocks last” disclaimer. Lady had to go consult her manager, for christ’s sake. I always thought that advertised specials should be honoured in store, no dramas – clearly an outdated concept.
So to summarise – I did, in the end, get me a Toshiba – and a camera with SC card, batteries, cable and bag for 849. Well, half of that, courtesy of my dear mother. It’s great to rejoin the online world! it’s a bit of a step down – the specs on my stolen Compaq were approximately double everything on this. although, I do prefer the keyboard on this one. As long as it lasts the rest of the year, I’m happy.
I was keen on an Acer with dual core processor and 2g with two year warranty, however my mum preferred a similar Compaq with a one year warranty. BF couldn’t stomach the thought of getting the Compaq as the Acer had far superior graphics for the same price… but as I was only paying half, I didn’t really feel I could push the issue. And I went with what I’d planned to get all along, this Toshiba with the Olympus Fe-20 camera. Beggars, choosy, etc. However, I’m not keen to repeat that two hour ordeal – as much as I appreciate my mum’s contribution, I think next time I’ll suck it up and pay for it all – and choose a better computer, with longer warranty, and be out in half an hour, tops.