I tweeted last month about my power company switching up their billing cycle and moving their due date forward. In the upheaval of moving, I went to pay my bill on the usual date and was mighty annoyed to be charged an extra $60!
(Basically, we get a 20 per cent discount if we pay in full by the due day. It’s a pretty substantial discount – no other electricity provider does more than 10 per cent off as far as I know).
Anyway, last week I took a final reading at the old place and got my final bill today. I was super confused, because the “amount due” was less than the charges. I called up Energy Online to find out just what the hell was going on.
Apparently, even though I missed the deadline last month, they were kind enough to give me the discount, and credited the extra $60 odd back to my account. Woohoo!
I wonder if this is a tactic to get more people to cough up on time? I wouldn’t be surprised if many customers are falling behind at the moment…